Frequently Asked Questions

Everything you need to know about shopping with RNIB Store.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please use our online portal to initiate a return.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

At RNIB Store, we prioritize ethical manufacturing. Over 70% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress.